Covid 19 - Update We're still Posting Orders
Posted on April 22 2020
IMPORTANT READ BEFORE ORDERING
Royal Mail are experiencing staff shortages due to Coronavirus, as is the postal system Worldwide. We're now seeing delays in delivery:
UK - around 1 week to arrive, yes we've even seen 1st Class taking this long.
Worldwide - is taking around 4-6 weeks.
Please keep in mind shipping times are not guaranteed, postal service is very hit and miss at the moment. We are doing all we can to ensure orders are dispatched as quickly as we can, to minimise any delays. We're finding this extremely stressful and frustrating seeing orders not arrive in time for special occasions. Please order several weeks in advance to avoid any delivery stress.
Thanks for your continued support during these uncertain times. Stay safe and keep eating cake!
Covid 19 - How we're now working
Yes we are still posting orders whilst it remains safe to do so. We have a strict one person in Sprinkle HQ at a time, so we can maintain Social Distancing. We live in a very rural area and are able to travel to work individually by car, coming into contact with nobody. We are taking it in turns to work remotely or in at Sprinkle HQ to ensure our own safety.
The Royal Mail is continuing to collect our parcels. We are continuing to wash hands and sanitise surfaces, door handles etc. We are able to leave our post outside ready for the Post person to collect, so do not have to come into contact with anyone.
Royal Mail are maintaining operations as best as they can, delivery may take longer than normal during this time, due to staff shortages. For the latest updates on Royal Mail service please see here.
We know how stressful life is at the moment, if you are now homeschooling or unable to work, life has changed a lot in a few weeks. We have cupcake kits, cookie cutters and more to create a fun afternoon of baking. To help out during this uncertain time, we are giving a 20% discount on all orders (excluding Sprinkles of the Month) just use code: MAGIC at checkout.
If our service changes we will update this post as soon as possible. Stay safe and thank you for your continued support.