FAQs

Welcome to the Baking Time Club website, we want you to have a fun cooking and baking our recipes with our awesome products. Here are some FAQs. If you have any other questions please contact us here


How will you ship my order?
Orders are shipped from the United Kingdom via Royal Mail, using their 1st Class service, for International orders we use Royal Mail International Standard or International Tracked and Signed.


How long will delivery take?

Orders will be shipped within 1-3 working days.

Delivery times vary on the postal system we advise:
UK 1st class: 1-3 days
Europe International Standard: 1-2 weeks
Europe International Signed & Tracked: 3-5 working days
Rest of World International Standard: 2-3 weeks (can be up to 6 weeks)
Rest of World Signed & Tracked: 5 -7 working days

 

What if my order doesn't arrive?

UK - If your order hasn't arrived within 7 working days of dispatch, please contact us.

Europe - If your order hasn't arrived within 3 weeks of dispatch, please contact us.

Rest of World (inc United States) - If your order hasn't arrived within 5 weeks of dispatch, please contact us.


I've received my order but I've changed my mind, can I return it?
We are human too and sometimes change our minds, so YES :D you can return your order, please make sure it is well wrapped, so the order won't be damaged in the post, the item is UNUSED and in the same condition it was send to you in. Let us know your returning it, we'll refund you the order as soon as the parcel has been received. We cannot at this time cover return shipping costs.

My order has arrived incorrect or damaged, what do I do?
Please email us as soon as you receive the incorrect order, and if an item is damaged please include a photo of the damage and we'll get it made right as soon as possible. Either reply to your dispatch email or contact us here.


Can I order this as a gift?
Our products make great gifts, we are happy to wrap your order as a gift and include a personal message on a gift card, at NO extra cost. We can even ship straight to your friend.

If you'd like the order sent straight to your friend for their birthday or Christmas, please use their shipping address when checking out, and include your special message, in the message box, so we know it is a gift.

Subscriptions

Payment is taken on the day you subscribe to a subscription, the subscription will then be posted on the 21st of the month. If you order e.g. 22nd April, your subscription will not be shipped until the 21st May. 
Payment is taken on the month anniversary date of when you subscribed, or depending on the frequency of your subscription. 

Subscription Cancellations and Refunds

You may cancel the subscription at any point, your last payment received will be the last box which is shipped.  Due to the nature of the subscription we cannot refund payments already received. Once a subscription has been cancelled any paid orders will be fulfilled.  E.g if payment is made on the 5th April, cancellation requested on the 10th April, the last box to ship will be the 21st April.

Once a subscription has been cancelled it can be re-activated at a later date by a customer request.

Going on holiday? Subscriptions can be paused or miss a month, just email or update from your customer account. 

Subscription Returns or Damaged or Missing

If your subscription box arrives defect or damaged or does not arrive at all, please email via the link below as soon as possible.

Any other questions please message us here.