FAQ

Welcome to the Baking Time Club website, we want you to have a fun cooking and baking our recipes with our awesome products. Here are some FAQs. If you have any other questions please contact us here


How will you ship my order?
Orders are shipped from the United Kingdom via Royal Mail, using their 1st Class service, for International orders we use Royal Mail International Standard or International Tracked and Signed.


How long will delivery take?

Orders will be shipped within 1-3 working days.

Delivery times vary on the postal system we advise:
UK 1st class: 1-3 days
Europe International Standard: 1-2 weeks
Europe International Signed & Tracked: 3-5 working days
Rest of World International Standard: 2-3 weeks (can be up to 6 weeks)
Rest of World Signed & Tracked: 5 -7 working days

 

What if my order doesn't arrive?

UK - If your order hasn't arrived within 7 working days of dispatch, please contact us.

Europe - If your order hasn't arrived within 3 weeks of dispatch, please contact us.

Rest of World (inc United States) - If your order hasn't arrived within 5 weeks of dispatch, please contact us.


I've received my order but I've changed my mind, can I return it?
We are human too and sometimes change our minds, so YES :D you can return your order, please make sure it is well wrapped, so the order won't be damaged in the post, the item is UNUSED and in the same condition it was send to you in. Let us know your returning it, we'll refund you the order as soon as the parcel has been received. We cannot at this time cover return shipping costs.

My order has arrived incorrect or damaged, what do I do?
Please email us as soon as you receive the incorrect order, and if an item is damaged please include a photo of the damage and we'll get it made right as soon as possible. Either reply to your dispatch email or contact us here.


Can I order this as a gift?
Our products make great gifts, we are happy to wrap your order as a gift and include a personal message on a gift card, at NO extra cost. We can even ship straight to your friend.

If you'd like the order sent straight to your friend for their birthday or Christmas, please use their shipping address when checking out, and include your special message, in the message box, so we know it is a gift.

Any other questions please message us here.