Shipping & FAQs
PLEASE READ OUR COVID-19 UPDATE HERE FOR THE LATEST CHANGESHow will you ship my order?
Orders are shipped from the United Kingdom via Royal Mail, for International orders we use Royal Mail International Standard or International Tracked and Signed. For parcels over 10kg we use the courier Fedex.
We aim to dispatch orders within 1-2 working days. We are in located in England, UK.
*PLEASE INCLUDE THE DATE YOU NEED YOUR ORDER BY IF IT IS URGENT* in delivery notes, during checkout. We will advise if you need to change your shipping option.
Shipping to UK
*Please note these are 'normal timings' during the Coronavirus pandemic, 1st and 2nd class are taking 1-2 weeks for UK delivery, please order 'Special Delivery by 1pm' for urgent orders.
Shipping to EUROPE
*Please note these are 'normal timings' during the Coronavirus pandemic parcels are taking 2-4 weeks for EUROPE, please order 'International Tracked and Signed' if you'd like to track the parcel.
Order weight 0 - 1.99kg
International Standard NOT TRACKED (1-2 weeks) = £3.99
International Signed & Tracked: (5-7 working days) = £10.99
Order weight 2kg +
International Standard NOT TRACKED (1-2 weeks) = £12.00
International Signed & Tracked: (5-10 working days) = £24.99
Shipping to WORLD WIDE
*Please note these are 'normal timings' during the Coronavirus pandemic parcels are taking 2-6 weeks for WORLD WIDE, please order 'International Tracked and Signed' if you'd like to track the parcel.
Order weight 0 - 1.99kg
International Standard NOT TRACKED (1-3 weeks, can be up to 6 weeks) = £4.99
International Signed & Tracked: (5-7 working days) = £11.99
Order weight 2kg +
International Standard NOT TRACKED (1-3 weeks, can be up to 6 weeks) = £15.99
International Signed & Tracked: (5-10 working days) = £34.99
What if my order doesn't arrive?
UK - If your order hasn't arrived within 14 working days of dispatch, please contact us.
Europe - If your order hasn't arrived within 4 weeks Rest of dispatch, please contact us.
Rest of World (inc United States) - If your order hasn't arrived within 6 weeks of dispatch, please contact us.
I've received my order but I've changed my mind, can I return it?
We are human too and sometimes change our minds, so YES :D you can return your order, please make sure it is well wrapped, so the order won't be damaged in the post, the item is UNUSED and in the same condition it was send to you in. Let us know you're returning it, we'll refund the order as soon as the parcel has been received. We cannot at this time cover return shipping costs.
We cannot accept the return of Sprinkles due health and safety, as they are a consumable product.
Can I order this as a gift?
My order has arrived incorrect or damaged, what do I do?
Please email us as soon as you receive the incorrect order, and if an item is damaged please include a photo of the damage and we'll get it made right as soon as possible. Either reply to your dispatch email or contact us here. Please include your order number, name and shipping address in the email.
Our products make great gifts, we are happy to wrap your order as a gift and include a personal message on a gift card, at NO extra cost. We can even ship straight to your friend.
If you'd like the order sent straight to your friend for their birthday or Christmas, please use their shipping address when checking out, and include your special message, in the message box, so we know it is a gift.
Payment is taken on the 1st of the alternate month.
Subscription Cancellations and Refunds
You may cancel the subscription at any point, your last payment received will be the last box which is shipped. Due to the nature of the subscription we cannot refund payments already received. Once a subscription has been cancelled any paid orders will be fulfilled. E.g if payment is made on the 5th April, cancellation requested on the 10th April, the last box to ship will be the 12th April.
Once a subscription has been cancelled it can be re-activated at a later date by a customer request.
Going on holiday? Subscriptions can be paused or miss a month, just email or update from your customer account.
Subscription Returns or Damaged or Missing
If your subscription box arrives defect or damaged or does not arrive at all, please email via the link below as soon as possible.
We have the right to cancel or change discount codes at any point. Discount codes are not valid on Sale items or Bulk Bags of sprinkles, as they have been heavily discounted already.
If the code is not working, please check it has been entered correctly, it is case sensitive. If it's still not working, it could have expired or not be valid on the items in your shopping basket.
Discount codes must be applied at the time of purchase, they will not be applied after payment.
Any other questions please message us here.
Christmas Shipping - Last Dates 2019 for delivery before 25th December
Please order in plenty of time, incase there are any issues with your parcel or a shipping delay.
UK: 2nd Class: 17th December
1st Class: 19th December
Cyprus, Malta, Asia, Far East, Caribbean, Central and South America, Greece, Turkey, Australia, New Zealand: 10th December
USA, Canada, Czech Republic, Italy, Poland, Finland, Sweden: 12th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg: 16th December